Everything you want to know about Denty.
Can't find an answer? Email us at hello@dentybot.com and we'll reply within 24 hours.
Pricing & billing
How much does DentyBot cost?+
$297 per month, flat. No setup fees, no usage limits, no surprises. The first month is complimentary — you don't pay anything for 30 days.
Is the first month really free?+
Yes. No credit card required at signup. You get 30 full days to try Denty on your live website. If you love it, you continue. If not, you walk away — no charge, no questions.
Are there any hidden fees or usage limits?+
None. Your $297/month covers unlimited conversations, unlimited patients, all integrations, and our team's support. The price on the website is what you pay.
Can I cancel anytime?+
Yes. Month-to-month, no contracts, no notice period. Cancel from your dashboard or by emailing us. Your subscription ends at the next billing date.
Setup & onboarding
How long does setup take?+
Most clinics are live within 48 hours. We handle the training, configuration, and testing — you just share your clinic's information during a 30-minute onboarding call, and we do the rest.
Do I need technical skills to install Denty?+
No. We send you a single line of code to paste into your website. If you're not comfortable with that, forward it to your web developer or ask us — we'll walk you through it live.
What information do you need from me?+
During the onboarding call we'll ask about your services, insurance panels, opening hours, pricing (optional), booking link, and preferred tone. The more detail, the more accurately Denty represents your clinic.
Can I update Denty's information after setup?+
Yes, anytime. If your hours change, you add a new service, or update your insurance panel, just email us and we'll update Denty within 24 hours.
How Denty works
Where does Denty live on my website?+
As a small chat widget in the bottom corner of your site — unobtrusive but always visible. It opens when a visitor clicks it. Also embeddable in Facebook Messenger and Instagram DMs.
What languages does Denty speak?+
English, Spanish, and French natively. Denty detects the patient's language and switches automatically — mid-conversation if needed.
How does Denty book appointments?+
Denty connects to your Google Calendar or Calendly account and checks real-time availability. When a patient wants to book, Denty offers real slots and confirms the appointment directly — no double-bookings, no manual work.
Will Denty replace my receptionist?+
No — and it's not designed to. Denty handles after-hours traffic, overflow, and repetitive questions so your receptionist can focus entirely on the patient in front of them.
What happens when Denty can't answer something?+
Denty gracefully acknowledges the limit and collects the patient's contact details so your team can follow up. No patient is left without a path forward.
Privacy & compliance
Is DentyBot HIPAA compliant?+
Yes. DentyBot operates as a Business Associate under HIPAA. We'll sign a Business Associate Agreement (BAA) with any US clinic upon request. Email hello@dentybot.com with "BAA Request" in the subject line.
Where is patient data stored?+
All data is stored encrypted at rest (AES-256) and in transit (TLS 1.3). Conversation logs are retained for 90 days by default. You can request earlier deletion at any time.
Do you sell patient data?+
Never. Patient data belongs to your clinic. We process it only to deliver the service. We do not sell, share, or use it for advertising under any circumstances.